Refund Policy

At Apollo Smart Solutions, we are committed to delivering high-quality cleaning services and ensuring customer satisfaction. This Refund Policy outlines the circumstances under which refunds may be issued.

1. Customer Satisfaction Guarantee

If you are not satisfied with the quality of our cleaning service, please notify us within 24 hours of the service completion. We will review your concerns and, where appropriate, arrange a complimentary re-clean of the affected areas before considering a refund.

2. Eligibility for Refunds

Refunds may be considered under the following circumstances:

• The scheduled service was not performed due to an error on our part.

• The cleaning service provided significantly differed from the agreed scope of work.

• Our team was unable to complete the service because of circumstances within our control.

• A duplicate payment or billing error occurred.

Each refund request is reviewed individually to ensure a fair resolution.

3. Situations Where Refunds Will Not Be Issued

Refunds will generally not be provided in the following situations:

• Dissatisfaction reported more than 24 hours after service completion.

• Expectations beyond the agreed scope of work.

• Pre-existing stains, permanent damage, discoloration, or wear that cannot be removed through standard cleaning methods.

• Areas or items that were inaccessible at the time of service.

• Service interruptions caused by unsafe conditions, lack of utilities, or restricted access to the property.

• Cancellation fees that apply under our Cancellation Policy.

4. Re-Clean Policy

Whenever possible, Apollo Smart Solutions will offer a free re-clean of the specific areas that did not meet our quality standards. Re-cleans must be scheduled within a reasonable timeframe after the issue has been reported.

5. Refund Process

To request a refund, please contact our customer support team with:

• Your full name

• Service address

• Date of service

• Description of the issue

• Photos (if applicable)

Our team will review your request and respond within 3–5 business days.

6. Refund Method

Approved refunds will be processed using the original payment method whenever possible. Depending on your payment provider or financial institution, refunds may take 5–10 business days to appear in your account.

7. Partial Refunds

In some cases, a partial refund may be issued if only a portion of the agreed service was not completed or did not meet our quality standards.

8. Changes to This Policy

Apollo Smart Solutions reserves the right to modify this Refund Policy at any time. Any updates will be posted on this page with a revised effective date.

9. Contact Us

If you have any questions about this Refund Policy or wish to request a refund, please contact us:

Apollo Smart Solutions
Email: apollosmartsolutions@hotmail.com
Phone: 984-300-6058
Address: 1408 17th Ave NE, Hickory, NC 288601